Returns & Exchanges

At Plaud.ai, we stand by the quality of our AI-powered devices and offer a 30-day return window to ensure you are completely satisfied with your purchase. If your device is in its original condition and packaging, you are eligible for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at [email protected] with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack your Plaud device along with all original accessories, cables, and manuals into the original product packaging to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of the tracking receipt.

• 4.
  Receive Your Refund

  Once our technical team inspects the returned unit, we will process your refund to the original payment method within 5 to 7 business days.